Porters Golf – Shipping Policy
Effective Date: April 19, 2026 | Last Updated: August 29, 2026
Please read this policy before placing an order.
Processing Time
Orders are processed and prepared for shipment within 2–3 business days (Monday–Friday, excluding holidays), unless the product page or order confirmation states a different handling time. Custom, backordered, manufacturer-direct, or freight items may require additional processing time as noted on the applicable product page or order information.
Shipping Methods & Carriers
We use major carriers such as UPS, FedEx, and USPS for parcel shipments and common freight carriers for large or oversized items. Carrier selection depends on the product, shipment size and weight, fulfillment requirements, and delivery destination.
Parcel / standard items: UPS, FedEx, USPS
Freight / large items: Common freight carriers, typically with curbside delivery by appointment
Shipping Costs & Free Shipping
Shipping costs are calculated at checkout based on item size, weight, shipping class, and destination. Free shipping is available on eligible items and does not apply to heavy, oversized, or freight-class products, including items specifically designated for SimBooth, Big Moss, or other freight shipping. Applicable exclusions are noted on the product page or at checkout.
If an item ships by freight, applicable freight charges will be calculated at checkout when available. If a freight quote is required before purchase, the customer will be contacted to confirm the shipping cost before the order is finalized.
Estimated Transit Times
Transit times below are estimates and do not include processing time. Actual transit may vary by carrier, fulfillment location, destination, service level, product type, and peak periods.
| FULFILLMENT REGION | Destination Zone | Typical Parcel Transit | Typical Freight Delivery |
|---|---|---|---|
| Continental U.S. | Same region / Local | 1–3 business days | 2–7 business days (curbside) |
| Continental U.S. | Within continental U.S. (short-medium) | 2–5 business days | 3–10 business days (curbside) |
| Continental U.S. | Coast-to-coast | 3–5 business days | 5–14 business days (curbside) |
| U.S. Fulfillment Location | Alaska / Hawaii / U.S. Territories | Typically 3–10+ business days | Varies by carrier and destination |
| U.S. Fulfillment Location | International — Case-by-Case | Quoted individually | Quoted individually |
Note: Freight transit estimates assume standard curbside delivery. Special freight delivery services, when available, may extend delivery times. Actual transit times vary by fulfillment location, carrier, destination, product, and service level. For more specific information before ordering, contact [email protected].
Signature & Tracking
Tracking information is provided by email once your order ships. Some high-value or freight shipments may require a signature upon delivery. If a signature is required and no one is available, the carrier may leave a notice, reschedule delivery, or hold the shipment for pickup according to the carrier’s procedures.
Freight / Large Item Delivery Details
Large or oversized items may ship via freight and are typically delivered curbside or to the carrier’s first accessible delivery point.
Additional freight delivery services, such as liftgate, inside delivery, or other special handling, may be available for certain products and destinations. Availability and additional charges depend on the carrier, supplier, product, and delivery location and are not guaranteed.
Customers should contact [email protected] before ordering if special freight delivery arrangements are needed.
Freight shipments may require appointment scheduling. Please provide an accurate daytime phone number during checkout so the carrier can arrange delivery when required.
Residential, liftgate, appointment, inside-delivery, or other carrier-specific services may result in additional charges. Any known additional charges that must be approved before fulfillment will be communicated before the order is finalized when applicable.
International Shipping, Duties & Taxes
International shipping is not offered through our standard online checkout. Porters Golf may be able to accommodate international orders on a case-by-case basis depending on the product, manufacturer or supplier restrictions, destination, and available shipping methods.
International customers should contact [email protected] before placing an order to confirm availability and obtain a shipping quote.
Any applicable duties, taxes, customs fees, brokerage charges, or other import-related costs are the responsibility of the recipient unless otherwise stated.
Lost, Stolen, or Damaged Shipments
Inspect all packages and products promptly upon delivery.
For visible shipping damage, document the condition of the shipment and packaging with photographs. If appropriate, note visible damage on the carrier’s delivery receipt before accepting the shipment. If damage is severe and the carrier permits refusal, the shipment may be refused.
Contact Porters Golf as soon as possible, preferably within 24 hours of delivery, so we can assist with the carrier claim process.
For missing or stolen parcels, contact us promptly after discovering the issue so we can investigate and, when applicable, open a carrier claim.
Email: [email protected] |
Phone: (877) 746-5387
Address Changes & Undeliverable Shipments:
Please enter accurate shipping information at checkout. If an order is returned because of an incorrect or incomplete address, refusal, missed delivery arrangements, or another customer-caused delivery issue, the customer may be responsible for applicable return shipping, redelivery, storage, address-correction, or other carrier charges.
If you need to change a shipping address after placing an order, contact Porters Golf immediately at [email protected]. We will attempt to update or intercept the shipment when possible, but changes cannot be guaranteed after fulfillment has begun.
PO Boxes, APO/FPO
We can ship to PO Boxes and APO/FPO addresses for select parcel items. Freight shipments and some carriers do not deliver to PO Boxes. Verify availability at checkout or contact [email protected] before ordering.
Shipping Insurance & Optional Upgrades
Shipments are subject to the carrier’s applicable liability terms and coverage limits. Additional insurance or declared-value coverage may be available for certain shipments depending on the carrier, supplier, product, and destination.
Contact [email protected] before ordering to confirm availability and any additional cost.
Carrier Delays & Peak Periods
Carrier delays can occur during peak seasons, severe weather, service disruptions, or other circumstances outside Porters Golf’s control. Estimated transit times are not guaranteed unless an applicable carrier service specifically provides such a guarantee.
Porters Golf will reasonably assist customers with available tracking information and carrier claims when appropriate. Please allow additional time during holidays and peak shipping periods.
Contact & Escalation
For shipping questions or to ask whether expedited shipping options are available, contact:
Customer Support
Email: [email protected]
Phone: (877) 746-5387
Support Availability: Online support is monitored regularly. We generally respond to inquiries within 2 business days.
Porters Golf is an online retail business based in San Diego, California.
Business Mailing Address:
1968 S. Coast Hwy #3175
Laguna Beach, CA 92651
United States
For returns or refunds related to shipping, see our Refunds, Returns & Cancellations Policy.
Shipping FAQ & Transit Estimates
| Question | Answer |
|---|---|
| How long until my order ships? | Most orders are processed and prepared for shipment within 2–3 business days, excluding weekends and holidays. Backordered, custom, manufacturer-direct, or freight items may require additional processing time as noted on the applicable product page or order information. |
| Do you offer free shipping? | Yes. Free shipping is available on eligible items. Heavy, oversized, and freight-class products are excluded, including products specifically designated for SimBooth, Big Moss, or other freight shipping. |
| Can I get inside delivery or white-glove service? | Additional freight delivery services, such as liftgate, inside delivery, or other special handling, may be available for certain products and destinations. Availability and additional charges vary by carrier, supplier, product, and delivery location and are not guaranteed. Please contact [email protected] before ordering if special freight delivery arrangements are needed. |
| What if my package is damaged? | Document visible shipping damage with photographs and contact [email protected] as soon as possible, preferably within 24 hours. For missing or stolen shipments, contact us promptly so we can assist with the carrier claim process when applicable. |
| Do you ship internationally? | International shipping is not available through our standard online checkout. We may be able to accommodate international orders on a case-by-case basis. Please contact [email protected] before ordering so we can confirm product availability, shipping options, and costs for your destination. |
| How long does freight delivery take? | Freight transit typically ranges from approximately 2–14 business days depending on fulfillment location, destination, carrier, product, and service level. These estimates do not include processing time. Product-specific freight services may have different delivery estimates, which will be shown on the applicable product page, at checkout, or provided during order processing when available. |
If your question is not answered here, contact [email protected].