Porters Golf-Refunds & Returns

Effective Date: 04/19/2026 — Please read carefully before requesting a return.

 

How to Start a Return

To start a return, you must obtain a Return Merchandise Authorization (RMA). Start online or contact our support team:

Returns received without an RMA may be refused or delayed. When contacting us, include your order number, item SKU, reason for return, and photos if the item is damaged.

 

Return Windows & Exceptions

Standard return window: most items may be returned within 15 days of delivery unless the product page specifies a different window. Items labeled as non‑returnable on the product page or below are excluded.

  • Products with special terms (simulators, lithium batteries, golf carts, freight items, custom/personalized items) may have different return rules; check the product page before purchase.
  • Sale/clearance items may be final sale — check the product description.

 

Restocking Fees & Condition Requirements

Returns are inspected on receipt. Restocking fees of up to 30% may apply depending on condition, missing accessories, or damaged packaging. We will notify you if a restocking fee is charged and explain the deduction applied to your refund.

Returned items must be in original packaging and in a resalable condition unless the return is for a damaged or defective product.

 

Who Pays Return Shipping?

  • If the return is due to our error (wrong item shipped, damaged on arrival, or defective), we will provide a prepaid shipping label.
  • For buyer-initiated returns (changed mind, incorrect size, etc.), the buyer is responsible for return shipping unless otherwise stated.
  • Freight/large items: return freight costs vary — we will provide instructions and a cost estimate when an RMA is issued.

 

Damaged or Defective Items

Inspect shipments immediately. To report visible shipping damage, contact support within 24 hours of delivery. For functional defects discovered on first use, contact support within 7 days of delivery.

Required information for damage/defect claims:

  • Order number and SKU
  • Photos of packaging and the damaged item
  • Short description of the issue

After we receive your claim, we will evaluate and, if approved, arrange repair, replacement, or refund consistent with manufacturer warranties and our policies.

 

Refunds — Timing & Method

Refunds are issued to the original payment method after we receive and inspect the returned item. Processing typically takes 5–10 business days after we receive the item. For returns requiring inspection or manufacturer evaluation, refunds may take longer; we will notify you if additional time is needed.

Shipping charges are non‑refundable unless the return is due to our error.

 

Exchanges & Store Credit

We do not perform automatic item-for-item exchanges. To exchange an item, place a new order for the desired product and request a return for the original item. If approved, we can issue store credit upon receipt and inspection of the returned product.

 

Non-Returnable Items

The following are typically non-returnable:

  • Custom or personalized items
  • Opened consumables and perishable goods
  • Opened software, digital licenses, and sealed electronics once unsealed
  • Gift cards and clearance items marked final sale
  • Large/freight items without prior authorization

Check the individual product page for item-specific return rules. If an item is non‑returnable, it will be stated on the product page.

 

Warranty & Manufacturer Claims

Many products include manufacturer warranties. Manufacturer warranties are handled per the manufacturer’s terms. If your claim is covered by the manufacturer, we will assist in submitting the warranty claim, but final warranty decisions rest with the manufacturer.

Contact support for warranty instructions specific to your product.

 

RMA Process & What to Expect

  1. Request an RMA: Submit at https://portersgolf.com/privacy-request/ or email [email protected] with order number, SKU, reason, and photos if applicable.
  2. Receive RMA: We will review and respond with RMA number and return instructions. Do not ship without an RMA.
  3. Ship item: Follow packing and carrier instructions provided with the RMA. For prepaid labels we provide, attach label to original packaging.
  4. Inspection & refund: After we receive and inspect the item, we will process the refund or replacement and notify you by email.

Important: Returns sent without an RMA could be refused or incur additional fees.

 

Contact & Escalation

Return inquiries and RMAs: [email protected] | Phone: (877) 746-5387 (Mon–Fri).

Privacy or verification requests: [email protected].

If you are not satisfied with our response, please refer to our Terms & Conditions for dispute resolution procedures.

 

At Checkout — Important Notice

Certain products (freight items, large equipment, custom orders) have different shipping and return rules. You will be notified of any freight or restocking exceptions on the product page and during checkout. By completing checkout you acknowledge you have read our Returns & Refunds policy.