Frequently Asked Questions

Table of Contents

ABOUT PORTERS GOLF

Is PortersGolf a physical store?

No — Porters Golf is an online retailer and does not have a showroom or walk-in retail location. Orders are placed through PortersGolf.com or arranged directly with Porters Golf when appropriate. Depending on the product, orders may be shipped by a manufacturer, distributor, supplier, or other fulfillment partner. If you have questions before ordering, call (877) 746-5387 or email admin@portersgolf.com.

Does PortersGolf handle installation?

Porters Golf does not provide installation services. If your project requires specialized installation work, you can work with an independent professional of your choice. We’re happy to help you understand the equipment requirements so you can have a more informed conversation with the professional you select. For questions, call (877) 746-5387 or email admin@portersgolf.com.

What brands does PortersGolf carry?

We offer products from brands including Uneekor, FlightScope, NVISAGE, Carl’s Place, BenQ, LG, Sunday Golf, Wilson, and others. We’re always evaluating new brands and adding products that meet our quality standards. If you’re looking for something specific you don’t see on the site, contact us and ask.

Who do I contact if I have a question?

Call (877) 746-5387 or email admin@portersgolf.com. We do our best to respond promptly. If you’re trying to figure out which setup is right for your space and budget, use our free Custom Recommendation form.

SHIPPING & ORDERS

Does PortersGolf offer free shipping?

Free shipping is available on eligible orders of $250 or more. Heavy, oversized, SimBooth, Big Moss, and other freight-shipped items are excluded. Alaska and Hawaii shipping rates apply. Any applicable shipping charges are shown at checkout when available, or confirmed before the order is finalized when a freight quote is required.

How long does shipping take?

Orders are generally processed and prepared within 2–3 business days, Monday through Friday excluding holidays, unless otherwise stated on the product page or order confirmation. Transit time varies by carrier, destination, fulfillment location, and shipping method. Freight shipments may take longer than standard parcel shipments. Once tracking is available, it will be provided to you.

Do you ship outside the United States?

International orders are considered on a case-by-case basis. Availability depends on the product, manufacturer or supplier restrictions, destination, shipping method, and applicable shipping costs or requirements. Contact Porters Golf before ordering so we can confirm whether the item can be shipped to your location and provide the applicable shipping details.

Can I change or cancel my order after placing it?

Contact us as soon as possible at admin@portersgolf.com or (877) 746-5387. Order changes or cancellations are not guaranteed once processing has begun. If the order has already shipped, any return will be subject to the applicable Refunds, Returns & Cancellations Policy.

What payment methods do you accept?

Available payment methods are shown at checkout and may vary by order or device. For questions about payment options on larger orders, contact us directly at admin@portersgolf.com or (877) 746-5387.

GOLF SIMULATORS

How much space do I need for a golf simulator?

At minimum you need 9 ft of ceiling height at the hitting position, 10 ft of width, and 15 ft of depth. These are bare minimums — more room gives you more flexibility on monitor choice and projector setup. Ceiling height is the most critical measurement and must be taken at the spot where you’ll actually be swinging, not the middle of the room. Our full Build Guide at portersgolf.com/how-to-build-a-home-golf-simulator-2026-guide/ has detailed space requirements for every monitor type.

What do I need to build a home golf simulator?

A complete home simulator setup has six main components: a launch monitor, an impact screen, an enclosure or frame, a projector, a hitting mat, and a computer running simulator software. Some packages include all of these — others require a PC and software to be added separately. Every Package Page on PortersGolf clearly lists what’s included and what you’ll need to add.

Does every golf simulator package include a computer and simulator software?

No. Package contents vary. Some packages include a computer, software, or software access, while others require one or both to be purchased separately. Each Porters Golf package page lists what is included and what additional equipment or software is required.

How much does a home golf simulator cost?

Entry-level setups — a radar monitor and hitting net without projection — start around $1,500 to $5,000. A mid-range setup with a full enclosure, quality impact screen, projector, and mid-grade launch monitor runs $5,000 to $19,000. High-end dedicated room builds with overhead camera monitors, laser projectors, and premium enclosures run $19,000 to $30,000 or more. Not sure what’s realistic for your space and budget? Use our free Custom Recommendation Form and we’ll give you a straight answer.

Can I build a golf simulator in my garage?

Yes — a two-car garage is one of the most popular spaces. The main thing to confirm is ceiling height at the hitting position. Garages with angled or sloped ceilings can catch people off guard — measure at the spot where you’ll be swinging before buying anything.

Should I buy a complete package or build my own?

A complete package ensures all components are matched and compatible — the monitor, enclosure, screen, projector, and mat all work together without research on your part. Building your own gives you more flexibility to choose specific components but requires more research to confirm compatibility. If you’re not sure, our Custom Recommendation Form is the fastest way to get a matched setup recommendation for your specific space.

Do I need a projector or can I use a TV?

You can use a large TV instead of projecting onto an impact screen. It’s less immersive and limits your hitting surface options, but works well for data-focused practice at a lower cost. If the full course-play experience matters to you, a projector and impact screen is the way to go.

LAUNCH MONITORS

What’s the difference between radar and camera-based launch monitors?

Radar-based launch monitors, including FlightScope models, are positioned behind the hitting area and require both sensor-to-ball distance and enough ball flight for accurate indoor measurement. Exact space requirements vary by model and setup, so room depth is especially important with radar systems. Camera-based launch monitors capture the ball at or near impact and generally require less room depth. Overhead camera systems mount above the hitting area and have model-specific mounting-height and hitting-zone requirements. Always check the individual product requirements before choosing a launch monitor for your space.

Do I need to mark my golf balls?

It depends on the launch monitor. Most Uneekor EYE-series launch monitors can use a standard white golf ball without special markings. The NVISAGE N1 requires NVISAGE marked balls for accurate spin data. FlightScope radar monitors may require aluminum or metallic ball stickers, or compatible RCT golf balls, for accurate spin measurements in limited-flight indoor setups. Check the individual product page for the ball requirements of the launch monitor you are considering.

Can I use any clubs?

Yes. You can use your normal golf clubs with a launch monitor. Some launch monitors may require club stickers or other markings to capture certain club-data measurements, but these requirements vary by model. Check the individual product specifications if detailed club data is important to your setup.

IMPACT SCREENS

What size impact screen do I need?

Match your screen size to your enclosure opening — not your room dimensions. The screen should be wider than the hitting opening on both sides to give margin for off-center shots. If you have a Carl’s Place enclosure, the matching screen size is listed in your enclosure specs. Not sure? Contact us before ordering and we’ll confirm.

What’s the difference between Standard, Preferred, Premium, and High-Contrast Gray screens?

All four are Carl’s Place impact-screen options with different levels of image quality, construction, noise reduction, and price. Standard is the budget-friendly entry-level option. Preferred uses a tighter weave for a smoother, higher-quality projected image. Premium uses a three-layer construction designed for excellent image quality, durability, and reduced impact noise. High-Contrast Gray uses premium multilayer material with a gray surface designed to improve contrast and color performance in rooms with more ambient light.

What edge finish should I choose?

Classic uses black vinyl edging with grommets and is designed to attach to the frame with bungees. Classic with Flaps adds fabric flaps that help conceal the enclosure frame and provide space for protective padding. Classic with Velcro Loops adds loop fastener material around the screen edge for attaching compatible curtains, netting, padding, or other custom accessories.

BAGS & EQUIPMENT

What’s the difference between a stand bag and a cart bag?

A stand bag has built-in legs that prop it upright on the course — designed for golfers who walk and carry. A cart bag is designed to strap onto a riding cart or push trolley, with pockets positioned for side access while the bag is strapped in. If you ride most of the time, a cart bag is the better choice. If you walk, a stand bag is more practical.

Do golf bags ship assembled and ready to use?

Yes — all bags ship ready to use. No assembly required.

RETURNS & WARRANTY

What is your return policy?

Most eligible products may be returned within 15 calendar days after delivery, unless a product-specific policy states otherwise. Return eligibility, return periods, restocking fees, return shipping responsibility, freight-return requirements, and manufacturer-specific exceptions vary by product. Review our Refunds, Returns & Cancellations Policy and any product-specific terms shown at the time of purchase. All return requests require prior approval and a Return Merchandise Authorization (RMA) before an item is sent back.

Are products covered by a manufacturer warranty?

Many products sold by Porters Golf may include a manufacturer’s limited warranty, where provided by the applicable manufacturer. Warranty terms vary by brand and product. If you experience an issue after purchase, contact us and we’ll provide reasonable assistance locating warranty information or initiating a manufacturer claim.

Where do I send an approved return?

Do not send returns to the Porters Golf administrative office address. All returns require prior approval and a Return Merchandise Authorization (RMA). Once a return is approved, Porters Golf will provide the correct return instructions and destination for that product.

Still have questions?

Reach out directly — we’re happy to help with questions before or after your purchase.

Customer Support
Email: admin@portersgolf.com
Phone: (877) 746-5387
Support Availability: Online support is monitored regularly. We generally respond to inquiries within 2 business days.

Business Address:
1685 Brenner Way
San Diego, CA 92114
United States

Administrative / Corporate Office Only — No Public Retail Storefront, Customer Service Desk, or On-Site Inventory. Returns sent to this address will be rejected.

Not sure what setup is right for your space? → Get a Free Custom Recommendation

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