Porters Golf – Privacy Policy

1. Overview

Porters Golf (“we”, “us”, “Porters Golf”) collects and uses personal information to operate the Site, process orders, provide customer service, maintain accounts, comply with legal obligations, and, with consent, provide marketing. This Policy explains what we collect, why, how we share it, and the rights available to you.

2. Categories of Personal Information We Collect

• Identifiers: name, email, phone, shipping/billing address, account username.
• Credentials & financial: payment card details processed by payment processors (we do not store full card data), transaction history, order numbers.
• Commercial: products purchased, returns, reviews, warranty claims.
• Technical: IP address, device identifiers, browser type, OS, cookies, analytics data, usage logs.
• Marketing & preferences: opt-in status, email engagement, advertising identifiers.

3. Sources of Information

We collect data directly from you (orders, account creation, support), automatically via cookies and tracking technologies, and from service providers or public sources.

4. How We Use Personal Information (Purposes & Legal Bases)

• To perform a contract: process orders, ship products, process payments, and provide customer service.
• For legitimate interests: fraud detection, security, site improvement, analytics, and internal business operations.
• With consent: marketing emails, newsletters, promotional communications, and targeted advertising.
• To comply with legal obligations: tax, regulatory reporting, law enforcement requests.

5. Disclosure and Sharing

We share data with service providers who perform business functions on our behalf: payment processors, shipping carriers, email and CRM providers, analytics, advertising networks, and cloud hosting providers. We require vendors to use data only for permitted purposes and to maintain appropriate safeguards.

We may disclose personal information when required by law or to protect rights, safety, or property.

6. Third-Party Tracking and Cookies

We and our partners use cookies and similar technologies for necessary site functions, analytics, personalization, and marketing. Our cookie banner allows you to provide granular consent. Non-essential cookies are not set before you consent. You can manage preferences any time via the Cookie Preferences link in the footer.

7. Do Not Sell or Share / Opt-Out

To exercise choices regarding sale or sharing of personal information, use our Do Not Sell or Share form at /do-not-sell-or-share-my-personal-information/ or the privacy request form at /privacy-request/. We honor Global Privacy Control (GPC) signals and will treat them as an opt-out where required by law.

8. Your Rights

• Access: Request a copy of personal information we hold.
• Deletion: Request deletion subject to legal exceptions (tax, warranty, fraud prevention).
• Correction: Request updates to inaccurate data.
• Portability: Request your data in a commonly used, machine-readable format.
• Opt-out: Decline sale/sharing of personal information and opt out of targeted advertising.

9. How to Submit Requests

Preferred method: Use our privacy request form at /privacy-request/.

Alternative: Email [email protected] with subject line “Privacy Request — [Access/Deletion/Opt-out/etc.]” and include verification info (see Verification section).

We will acknowledge receipt within 5 business days and respond to verified requests within 45 days. We may extend by an additional 45 days with notice.

10. Verification

To protect privacy, we require verification before fulfilling requests. For account holders: provide account email, full name, order number(s), and last 4 digits of the payment method used. For non-account requests: provide email, phone, shipping/billing address previously used with us, and a signed attestation. If we cannot verify your identity, we will explain what additional information is required.

11. Data Retention

We retain personal information as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention: transactional/order records 3–7 years for tax and warranty; account data retained until account deletion or per inactivity policies; logs and backups per internal retention schedules.

12. Security

We implement administrative, technical, and physical safeguards to protect personal information. No system is fully secure; we cannot guarantee absolute security but will notify affected individuals and regulators as required by law in the event of a qualifying data breach.

13. Children

Our Site is not directed to children under age 16. We do not knowingly collect personal information from children below the applicable age without parental consent. If we learn we have collected such information, we will take steps to delete it.

14. International Transfers

Personal information may be processed or stored in the United States and other countries. When transferring data, we implement appropriate safeguards as required by law (standard contractual clauses, etc.).

15. Third-Party Links

The Site may link to third-party websites. We are not responsible for third-party privacy practices. Review the privacy policies of those sites before sharing personal information.

16. Vendor List and Purposes

Sample vendors (maintain live list at /vendors/): Payment processors (Stripe, PayPal), Shipping carriers (UPS, FedEx), CRM/Email (ActiveCampaign), Analytics/Ads (Google Analytics, Google Ads, Meta), Hosting (Shopify / Cloud Provider), Fonts (Google Fonts). For full vendor details and opt‑out contacts, see /vendors/.

17. Changes to This Policy

We may update this Privacy Policy. The “Effective Date” will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.